Shipping policy

Shipping Policy

Free Standard Delivery

We offer free shipping on all orders — no minimum spend, no exceptions.

Delivery Times

Orders are typically delivered within 5 business days of dispatch. You'll receive a confirmation email with tracking information once your order is on its way.

Order Processing

Orders are processed within 1–2 business days. During busy periods or promotions, this may take slightly longer — we'll keep you updated if there's any delay.

Tracking Your Order

Once dispatched, you'll receive a tracking link by email so you can follow your order every step of the way.

Damaged or Lost Orders

If your order arrives damaged or doesn't arrive within the expected timeframe, please contact us at hello@mellorelief.com and we'll resolve it promptly.

EU Customers

If your order is shipping to the European Union, standard delivery times may vary slightly. All applicable customs and import duties are the responsibility of the recipient.